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Installation issue on Mac

Posted: Thu Jan 21, 2016 5:23 pm
by Tatbeeq
Hi
I downloaded SmartPLS 3.2.3 for Mac OSX but the file does not open. This error pops up: See the log file
/Users/tara0006/.smartpls3/osgi/configuration/1453391316309.log. Any help on this?
Thanks /Tatbeeq

Re: Installation issue on Mac

Posted: Fri Jan 22, 2016 7:10 am
by Hengkov
Hi,

I am not Mac users.

Please write our customer support. http://support.smartpls.com/open.php

Best regards,

Re: Installation issue on Mac

Posted: Fri Jan 22, 2016 3:37 pm
by Tatbeeq
Thank you Hengkov!

Re: Installation issue on Mac

Posted: Sat Jan 23, 2016 9:45 am
by swende
The most common problem on a Mac is that you did not install the Java runtime that we provide for download on http://www.smartpls.com/downloads

Kind regards

Sven Wende

Re: Installation issue on Mac

Posted: Tue Jan 26, 2016 12:11 am
by Tatbeeq
Thank you, it works now!