Professional License Key Error

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PLS Junior User
Posts: 1
Joined: Tue Apr 21, 2020 12:16 pm
Real name and title: Mr. and Mrs. Austin

Professional License Key Error

Post by austin » Tue Apr 21, 2020 12:26 pm

Assistance Reqested.

I recently upgraded from a free student version of Smart PLS to Smart PLS Professional. I used the switch license feature in the application yesterday evening (after purchasing the professional version) and entered in the new license. I was able to utilize the software, but this morning it is giving me:

A problem occurred
License is already activated or another computer

I'm using a Macbook Pro (13", mid 2012), running macOS Catalina, Version 10.15.1.

SmartPLS Developer
Posts: 1129
Joined: Tue Mar 28, 2006 11:09 am
Real name and title: Dr. Jan-Michael Becker

Re: Professional License Key Error

Post by jmbecker » Sun May 10, 2020 8:25 pm

For such questions please always contact the support team:
Dr. Jan-Michael Becker, University of Cologne, SmartPLS Developer
GoogleScholar: ... AAAJ&hl=de

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