Can't obtain the license file

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andrikosaragih
PLS Junior User
Posts: 1
Joined: Wed Jun 27, 2018 9:49 am
Real name and title: Andriko Hansen, S.E,. M.Ak,. CFrA

Can't obtain the license file

Post by andrikosaragih »

Hi please help,
It always says 403 Forbidden. I've tried on Microsoft Edge, Mozilla Firefox, Google Chrome. I am running with Windows 10
-attached-

Thank you
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swende
SmartPLS Developer
Posts: 111
Joined: Mon Sep 26, 2005 10:34 am
Real name and title: Dipl. Wi-Inf. Sven Wende
Location: Hamburg (Germany)

Re: Can't obtain the license file

Post by swende »

You are probably entering the license key on the web page, which is wrong. Please follow the procedure below:

1. Enter your license key in SmartPLS
2. If SmartPLS displays errors, click on "manual activation procedure" in the same dialog
3. In the following screen enter your key again
4. Open https://www.smartpls.com/manual-activation.html
5. Select the input box on that website and hit CTRL+V or use the context menu to paste your clipboard content
6. Hit "Get License File" button
7. A file should be offered for download -> save it to a local folder
8. Go back to the SmartPLS screen and press the "select the file" link
9. Choose the file that you downloaded

In step 5 a more cryptic String should be pasted - not your originial license key.
Sven Wende, CEO SmartPLS GmbH
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