Cannot complete the purchase -- Any help via call?

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to67
PLS Junior User
Posts: 2
Joined: Fri Aug 25, 2017 6:43 am
Real name and title: Cannot complete the payment -- Need to buy the licence by tomorrow. Any help via call?

Cannot complete the purchase -- Any help via call?

Post by to67 »

Hello --

I am trying to complete the purchase process. But when I entered the credit card info, I keep getting an error message "too many attempts..." Then, I just found 2 identical emails of order confirmation. I was sooo confused!

I need to buy the licence no mater than this weekend (so, need to buy tomorrow). Is there any office number, etc. to call for immediate help?
jmbecker
SmartPLS Developer
Posts: 1281
Joined: Tue Mar 28, 2006 11:09 am
Real name and title: Dr. Jan-Michael Becker

Re: Cannot complete the purchase -- Any help via call?

Post by jmbecker »

Please use the support system (http://support.smartpls.com). They will help you within a couple of hours.
Dr. Jan-Michael Becker, BI Norwegian Business School, SmartPLS Developer
Researchgate: https://www.researchgate.net/profile/Jan_Michael_Becker
GoogleScholar: http://scholar.google.de/citations?user ... AAAJ&hl=de
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