smartpls4 closes immediately after start

[keyvankh187]

windows 10 22H2
I am using x64 version and my windows is x64 too
this is error.log in installtion folder:

java.util.concurrent.RejectedExecutionException: Task com.sun.javafx.tk.quantum.PaintRenderJob@132fce70[Not completed, task = java.util.concurrent.Executors$RunnableAdapter@e580f83[Wrapped task = com.sun.javafx.tk.quantum.PresentingPainter@527648b]] rejected from com.sun.javafx.tk.quantum.QuantumRenderer@4c305956[Terminated, pool size = 0, active threads = 0, queued tasks = 0, completed tasks = 1]
at java.base/java.util.concurrent.ThreadPoolExecutor$AbortPolicy.rejectedExecution(ThreadPoolExecutor.java:2081)
at java.base/java.util.concurrent.ThreadPoolExecutor.reject(ThreadPoolExecutor.java:841)
at java.base/java.util.concurrent.ThreadPoolExecutor.execute(ThreadPoolExecutor.java:1376)
at java.base/java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:123)
at javafx.graphics@18.0.2/com.sun.javafx.tk.quantum.QuantumRenderer.submitRenderJob(QuantumRenderer.java:221)
at javafx.graphics@18.0.2/com.sun.javafx.tk.quantum.QuantumToolkit.addRenderJob(QuantumToolkit.java:487)
at javafx.graphics@18.0.2/com.sun.javafx.tk.quantum.ViewScene.repaint(ViewScene.java:141)
at javafx.graphics@18.0.2/com.sun.javafx.tk.quantum.PaintCollector.renderAll(PaintCollector.java:442)
at javafx.graphics@18.0.2/com.sun.javafx.tk.quantum.QuantumToolkit.pulse(QuantumToolkit.java:576)
at javafx.graphics@18.0.2/com.sun.javafx.tk.quantum.QuantumToolkit.pulse(QuantumToolkit.java:555)
at javafx.graphics@18.0.2/com.sun.javafx.tk.quantum.QuantumToolkit.pulseFromQueue(QuantumToolkit.java:548)
at javafx.graphics@18.0.2/com.sun.javafx.tk.quantum.QuantumToolkit.lambda$runToolkit$11(QuantumToolkit.java:352)
at javafx.graphics@18.0.2/com.sun.glass.ui.InvokeLaterDispatcher$Future.run(InvokeLaterDispatcher.java:96)
at javafx.graphics@18.0.2/com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
at javafx.graphics@18.0.2/com.sun.glass.ui.win.WinApplication.lambda$runLoop$3(WinApplication.java:184)
at java.base/java.lang.Thread.run(Thread.java:1589)

[swende]

This might happen when a non-genuine version of SmartPLS has been installed on your computer, before.

Please contact our support team via support@smartpls.com. They will help you.