An error occurred during the activation procedure

Frequently Asked Questions about the SmartPLS software. Please refer to this section first, if you have problems with the software.
Post Reply
nayabeyes
PLS Expert User
Posts: 74
Joined: Wed Nov 23, 2011 7:34 am
Real name and title:

An error occurred during the activation procedure

Post by nayabeyes » Wed Mar 04, 2015 12:45 pm

I am trying to activate SmartPLS 2 and when I give key it gives me the error message as "An error occurred during the activation procedure!" Please help me with this. Thanks in advance.
MURAD ALI, Ph.D

User avatar
Hengkov
PLS Super-Expert
Posts: 1618
Joined: Sun Apr 24, 2011 10:13 am
Real name and title: Hengky Latan
Location: AMQ, Indonesia
Contact:

Re: An error occurred during the activation procedure

Post by Hengkov » Fri Mar 06, 2015 11:05 am

Hi,

I think this problem arises because you have two SmartPLS program installed on a PC / Laptop. You can not run SmartPLS 2, if there is installed SmartPLS 3.

Greetings,

nayabeyes
PLS Expert User
Posts: 74
Joined: Wed Nov 23, 2011 7:34 am
Real name and title:

Re: An error occurred during the activation procedure

Post by nayabeyes » Sun Mar 08, 2015 7:29 am

Thank you Mr. Hengkov.
I uninstalled SmartPLS 3 and then tried but got the same problem.
Regards.
MURAD ALI, Ph.D

User avatar
Hengkov
PLS Super-Expert
Posts: 1618
Joined: Sun Apr 24, 2011 10:13 am
Real name and title: Hengky Latan
Location: AMQ, Indonesia
Contact:

Re: An error occurred during the activation procedure

Post by Hengkov » Tue Mar 10, 2015 11:29 am

Hi,

I know the cause of this error, but I've been somewhat forgotten cause. As I recall, the cause is related to the installation of the program.

Greetings,

nayabeyes
PLS Expert User
Posts: 74
Joined: Wed Nov 23, 2011 7:34 am
Real name and title:

Re: An error occurred during the activation procedure

Post by nayabeyes » Tue Mar 10, 2015 11:38 am

Hi Dr. Hengkov again,
Please let me know if it recalls you.
With thanks and regards.
MURAD ALI, Ph.D

Post Reply