I Could not reactivate key for SmartPLS 2.0
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- PLS Junior User
- Posts: 3
- Joined: Sat Oct 18, 2014 11:52 am
- Real name and title: Ahmad Suhaimi Baharudin. Lecturer Universiti Sains Malaysia
I Could not reactivate key for SmartPLS 2.0
For your kind information, I am teaching my students both the undergraduate and postgraduate students to use SmartPLS 2.0. I have been using SmartPLS 2.0 since 2013. Unfortunately, the account already expired since a few days ago. I tried to login using my previous username and password several times but failed. Usually, I have no problem to reactivate the account after each of the 90 days expiring date. But now, I could not do so. What can be done?
Thank you.
Thank you.
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- PLS Junior User
- Posts: 3
- Joined: Sat Oct 18, 2014 11:52 am
- Real name and title: Ahmad Suhaimi Baharudin. Lecturer Universiti Sains Malaysia
Re: I Could not reactivate key for SmartPLS 2.0
I have tried to login using my previous username and password but failed. So what I did is to reregister myself and I got an e-mail from you informing my new activation key. I have tried to activate using the new activation key that you have e-mailed me but still failed to use the SmartPLS 2.0. So what should I do?
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- PLS Junior User
- Posts: 3
- Joined: Sat Oct 18, 2014 11:52 am
- Real name and title: Ahmad Suhaimi Baharudin. Lecturer Universiti Sains Malaysia
Re: I Could not reactivate key for SmartPLS 2.0
I got the error message during trying to activate "An error occurred during the activation procedure!"
- cringle
- SmartPLS Developer
- Posts: 818
- Joined: Tue Sep 20, 2005 9:13 am
- Real name and title: Prof. Dr. Christian M. Ringle
- Location: Hamburg (Germany)
- Contact:
Re: I Could not reactivate key for SmartPLS 2.0
Try this link
http://www.smartpls.com/smartpls2
http://www.smartpls.com/smartpls2
Prof. Dr. Christian M. Ringle, Hamburg University of Technology (TUHH), SmartPLS
- Literature on PLS-SEM: https://www.smartpls.com/documentation
- Google Scholar: https://scholar.google.de/citations?use ... AAAJ&hl=de
- Literature on PLS-SEM: https://www.smartpls.com/documentation
- Google Scholar: https://scholar.google.de/citations?use ... AAAJ&hl=de
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- PLS Junior User
- Posts: 1
- Joined: Fri Oct 31, 2014 1:13 pm
- Real name and title: Shamila smartPLS
Re: I Could not reactivate key for SmartPLS 2.0
suhaimi2020 wrote:For your kind information, I am teaching my students both the undergraduate and postgraduate students to use SmartPLS 2.0. I have been using SmartPLS 2.0 since 2013. Unfortunately, the account already expired since a few days ago. I tried to login using my previous username and password several times but failed. Usually, I have no problem to reactivate the account after each of the 90 days expiring date. But now, I could not do so. What can be done?
Thank you.
- cringle
- SmartPLS Developer
- Posts: 818
- Joined: Tue Sep 20, 2005 9:13 am
- Real name and title: Prof. Dr. Christian M. Ringle
- Location: Hamburg (Germany)
- Contact:
Re: I Could not reactivate key for SmartPLS 2.0
With the release of the new SmartPLS 3 we changed the registration procedures. The new SmartPLS 3 release can be downloaded from http://www.smartpls.com/ and there are different licensing options available.
If you want to get a new activation code for the old SmartPLS 2 software, please register again on http://www.smartpls.com/smartpls2!
Kind regards
Christian
If you want to get a new activation code for the old SmartPLS 2 software, please register again on http://www.smartpls.com/smartpls2!
Kind regards
Christian
Prof. Dr. Christian M. Ringle, Hamburg University of Technology (TUHH), SmartPLS
- Literature on PLS-SEM: https://www.smartpls.com/documentation
- Google Scholar: https://scholar.google.de/citations?use ... AAAJ&hl=de
- Literature on PLS-SEM: https://www.smartpls.com/documentation
- Google Scholar: https://scholar.google.de/citations?use ... AAAJ&hl=de
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- PLS Junior User
- Posts: 3
- Joined: Fri Feb 06, 2015 7:24 am
- Real name and title: Shu-ming Wang, Associate Professor
Re: I Could not reactivate key for SmartPLS 2.0
I tried to download the SmartPLS 2.0 at http://www.smartpls.com/smartpls2
However, I can't select the country from the pull down menu. There is no content and the field is mandatory. I've tried using Safari, IE, Chrome, Firefox at both OS X and Windows environment. All failed. Can anyone help me? Sincerely appreciate.
However, I can't select the country from the pull down menu. There is no content and the field is mandatory. I've tried using Safari, IE, Chrome, Firefox at both OS X and Windows environment. All failed. Can anyone help me? Sincerely appreciate.
- swende
- SmartPLS Developer
- Posts: 111
- Joined: Mon Sep 26, 2005 10:34 am
- Real name and title: Dipl. Wi-Inf. Sven Wende
- Location: Hamburg (Germany)
Re: I Could not reactivate key for SmartPLS 2.0
We have made some changes to the registration form. Can you please try to clear your browser caches and reload the page once again?
If it still doesn´t work, please open a support ticket and we will subscribe you manually.
If it still doesn´t work, please open a support ticket and we will subscribe you manually.
Sven Wende, CEO SmartPLS GmbH
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- PLS Junior User
- Posts: 3
- Joined: Fri Feb 06, 2015 7:24 am
- Real name and title: Shu-ming Wang, Associate Professor
Re: I Could not reactivate key for SmartPLS 2.0
Hi, Swende,
Thanks for your reply. I tried to use another computer and it is still not functioning properly. I still see no content in the pull down menu. Would you please subscribe me manually or instruct me to do so? I didn't find where I can summit support ticket. Appreciate.
: )
Thanks for your reply. I tried to use another computer and it is still not functioning properly. I still see no content in the pull down menu. Would you please subscribe me manually or instruct me to do so? I didn't find where I can summit support ticket. Appreciate.
: )
- swende
- SmartPLS Developer
- Posts: 111
- Joined: Mon Sep 26, 2005 10:34 am
- Real name and title: Dipl. Wi-Inf. Sven Wende
- Location: Hamburg (Germany)
Re: I Could not reactivate key for SmartPLS 2.0
Open a ticket from here please: http://support.smartpls.com/open.php
Sven Wende, CEO SmartPLS GmbH
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- PLS Junior User
- Posts: 3
- Joined: Fri Feb 06, 2015 7:24 am
- Real name and title: Shu-ming Wang, Associate Professor
Re: I Could not reactivate key for SmartPLS 2.0
I appreciate your help. Sent the support ticket and looking forward to the response. Thanks.
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- PLS Junior User
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- Joined: Thu May 03, 2012 9:51 am
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Re: I Could not reactivate key for SmartPLS 2.0
The bug isn't fixed, I also have this problem and I need version 2. Hope that's not a designed error to get peaple buying.
So fix it, please.
So fix it, please.
- cringle
- SmartPLS Developer
- Posts: 818
- Joined: Tue Sep 20, 2005 9:13 am
- Real name and title: Prof. Dr. Christian M. Ringle
- Location: Hamburg (Germany)
- Contact:
Re: I Could not reactivate key for SmartPLS 2.0
Did you create a support ticket? http://support.smartpls.com/open.php
In 95% of the cases, users can register...
In 95% of the cases, users can register...
Prof. Dr. Christian M. Ringle, Hamburg University of Technology (TUHH), SmartPLS
- Literature on PLS-SEM: https://www.smartpls.com/documentation
- Google Scholar: https://scholar.google.de/citations?use ... AAAJ&hl=de
- Literature on PLS-SEM: https://www.smartpls.com/documentation
- Google Scholar: https://scholar.google.de/citations?use ... AAAJ&hl=de