Can't open SmartPLS (error)

erwinhuyps · Post by **erwinhuyps** » Tue Feb 05, 2013 1:03 pm

Hello,

I downloaded the software and installed it on my computer. When opening the programm the following warning occurs:

"SmartPLS needs to store information in your home directory.

D:\ was determined to be the path to that directory, but this path is no absolute path"

After this the programm closes. I assume this can be fixed pretty easily, but i just don't know how.

Could anyone help me on this?

Hengkov · Post by **Hengkov** » Tue Feb 05, 2013 5:52 pm

Hi,

Select directory for save SmartPLS (drive C) and click OK.

Regards,
Hengky

erwinhuyps · Post by **erwinhuyps** » Tue Feb 05, 2013 6:18 pm

Thanks for your reply,

I uninstalled the old version. After that i downloaded the software once again and selected the C drive in the installer. Unfortunately i got the exact same error.

I did some more trial and error. When selecting the c drive during installation, the error message tells me D:/ was determimed to be the path. And when selecting D:/ it gives back D:/SmartPLS was determined to be the path.

What am i doing wrong?

Hengkov · Post by **Hengkov** » Tue Feb 05, 2013 6:49 pm

Hmmm,

Please try install using installer SmartPLS, no Winzip.

erwinhuyps · Post by **erwinhuyps** » Tue Feb 05, 2013 7:46 pm

The problem described above was using installerPLS, not winzip..

Hengkov · Post by **Hengkov** » Wed Feb 06, 2013 6:40 am

OK, also install JRE?

erwinhuyps · Post by **erwinhuyps** » Wed Feb 06, 2013 12:46 pm

Using the zip file, i get the same error. Clearly i am doing something wrong, but i don't know what. I really need this software for my project.

Hengkov · Post by **Hengkov** » Wed Feb 06, 2013 4:04 pm

Hi,
I think your computer is problem (please check setting) and try to install SmartPLS another computer.

Regards,
Hengky