Error Occured in SmartPLS 2.0

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Eins
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Error Occured in SmartPLS 2.0

Post by Eins »

My SMartPLS had been running for several months. At this time, I wondered because an error has occurred. This error pops-up as follows:

An error has occurred: See the log file
C:\Users\Acers\.eclipse\de.smartpls.main.SmartPLS_2.0.3\configuration\1352435782513.log

Please advise how we can fix this problem.

Thank you.
Eins
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Hengkov
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Post by Hengkov »

Hi Eins,

Activation again (Click My key).

Best Regards,
Hengky
Eins
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Post by Eins »

Hi Hengky,

I already got a new activation key. How to activate this?

Thank you.
Eins
Eins
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Post by Eins »

I cant activate with the new key because the error message below occurs every time I click the smartpls icon:

An error has occurred: See the log file
C:\Users\Acers\.eclipse\de.smartpls.main.SmartPLS_2.0.3\configuration\1352435782513.log

Any advice?
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Hengkov
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Post by Hengkov »

Hi Eins,

Check your JRE version in drive computer. I think you computer automatic update JRE.

Best Regards,
Hengky
KJCrickey
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same problem - please provide more information

Post by KJCrickey »

can you please explain with more detail how to correct this? I have the same log message and cannot complete the installation of the software. Thank you.
My other download of PLS has a problem so this is a completely new request. Can you please let me redo this so I can have the software on my laptop? Thanks.
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Hengkov
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Post by Hengkov »

Hi,

Check Java version in your drive computer or see CR solution in "Announcement".

Best Regards,
Hengky
jasmine2011
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Re: Error Occured in SmartPLS 2.0

Post by jasmine2011 »

Eins wrote:My SMartPLS had been running for several months. At this time, I wondered because an error has occurred. This error pops-up as follows:

An error has occurred: See the log file
C:\Users\Acers\.eclipse\de.smartpls.main.SmartPLS_2.0.3\configuration\1352435782513.log

Please advise how we can fix this problem.

Thank you.
Eins
Hi Eins,

I have t same error and I solve it by uninstall and choose to download with JRE. Re-install and it works.

Please try.

TQ

Best regards
hello I am new
Eins
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Post by Eins »

I already solve the problem. It was a JRE thing!
larissabecker
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Post by larissabecker »

Eins wrote:I already solve the problem. It was a JRE thing!
How did you solve it? I just can't do it.
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Hengkov
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Post by Hengkov »

Hi Larissa,

Open your drive computer and check Java version 1.6 or 1.7?

Regards,
Hengky
veravera
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C:\Users\Acers\.eclipse\de.smartpls.main.SmartPLS_2.0.3\conf

Post by veravera »

You need to restart you computer after updating Java.
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Post by veravera »

SmartPLS 2.0 requires Java Runtime Environment (JRE) update 29 (IMPORTANT: 32 bit version!).

PLEASE NOTE: SmartPLS 2 does not work with later version (e.g., JRE 7)!!! Everything was working fine including JRE 6 (version 29). However, Java's latest release, JRE 6 (version 31) and JRE 7, causee incompatibility problems with SmartPLS 2. When your bug report (approx. line 3) includes

"java.version=1.6.31"
or
"java.version=1.7.0",

then JRE 6 (version 31) or JRE 7 cause the problems (java.version=1.6.29 and earlier work fine with SmartPLS 2).

Solution:

Just uninstall JRE 7 and install the JRE 6 update 29 (32 bit).
You find JRE 6 update 29 here: http://www.oracle.com/technetwork/java/ ... 13650.html
frederik_beuk
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Post by frederik_beuk »

I just encountered the same problem and used jre-6u43-windows-i586.exe to replace the JRE 7 that I had (unknowingly) installed and it solved my problem too. Thanks for this tip.
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