Installation issue on Mac

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Tatbeeq
PLS Junior User
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Joined: Thu Jan 21, 2016 3:43 pm
Real name and title: Tatbeeq

Installation issue on Mac

Post by Tatbeeq »

Hi
I downloaded SmartPLS 3.2.3 for Mac OSX but the file does not open. This error pops up: See the log file
/Users/tara0006/.smartpls3/osgi/configuration/1453391316309.log. Any help on this?
Thanks /Tatbeeq
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Hengkov
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Real name and title: Hengky Latan
Location: AMQ, Indonesia
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Re: Installation issue on Mac

Post by Hengkov »

Hi,

I am not Mac users.

Please write our customer support. http://support.smartpls.com/open.php

Best regards,
Tatbeeq
PLS Junior User
Posts: 5
Joined: Thu Jan 21, 2016 3:43 pm
Real name and title: Tatbeeq

Re: Installation issue on Mac

Post by Tatbeeq »

Thank you Hengkov!
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swende
SmartPLS Developer
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Real name and title: Dipl. Wi-Inf. Sven Wende
Location: Hamburg (Germany)

Re: Installation issue on Mac

Post by swende »

The most common problem on a Mac is that you did not install the Java runtime that we provide for download on http://www.smartpls.com/downloads

Kind regards

Sven Wende
Sven Wende, CEO SmartPLS GmbH
Tatbeeq
PLS Junior User
Posts: 5
Joined: Thu Jan 21, 2016 3:43 pm
Real name and title: Tatbeeq

Re: Installation issue on Mac

Post by Tatbeeq »

Thank you, it works now!
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