Can't activate professional licence

[scottmac99]

I have obtained a prof licence [thank you :-) ].

I have attempted to activate the licence several times now it via the 'Switch license' dialog, but the software reverts to the Student version.

I have uninstalled and then reinstalled SmartPLS3 (64 bit version, since my PC is 64 bit), but to no avail.

I reinstalled to try to get access to the dialog described in the instructions that came with the licence, namely ...

To activate SmartPLS Professional:

1.) Save the attached file to a folder on your harddrive
2.) Run the SmartPLS 3 software
3.) In the initial licensing dialog choose 'Enter Professional License' and locate the file that you saved in step 1
4.) Now SmartPLS Professional is ready for you!

But step 3.) does not happen, i.e. there is no "initial licensing dialog" and SmartPLS simply opens up, pauses for a few seconds, then again displays the popup message that says I am using the student version.

I am more than happy to pay for this licence, but I would rather like it to work :-)

Scott

[cringle]

Hi Scott

This is one is easy to solve. I suppose that our systems raised the installation count and thinks that you already installed SmartPLS on another system (the license is only good for one installation). For such technical things, please create a ticket here:
http://support.smartpls.com/

Then we have all info we need fix things.

Best regards,
Christian

[scottmac99]

Danke Christian.

I've tried to open a ticket, but it's stuck on the popup message "Please wait - it will take a second" !

I'll try again tomorrow.

In the meantime I can continue using SmartPLS2.

Scott

[cringle]

I just created a test ticket myself - everything worked perfectly fine. But you need a stable internet connection.

[scottmac99]

It worked this time. :-)

[It probably didn't like my phone number yesterday - it's a bit unclear what is required in that field and I entered it with a plus sign and the country code +61419504588 which would go straight to my handy from an international call. This morning I entered it as 0419504588 which is the number used if calling from within Australia.]

Scott

[scottmac99]

Professional Licenz hat geklappt !!

Vielen Dank Christian :-)

Scott

[cringle]

Sweet! - vielen Dank für die Rückmeldung.