Professional License Key Error

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austin
PLS Junior User
Posts: 1
Joined: Tue Apr 21, 2020 12:16 pm
Real name and title: Mr. and Mrs. Austin

Professional License Key Error

Post by austin »

Assistance Reqested.

I recently upgraded from a free student version of Smart PLS to Smart PLS Professional. I used the switch license feature in the application yesterday evening (after purchasing the professional version) and entered in the new license. I was able to utilize the software, but this morning it is giving me:

A problem occurred
License is already activated or another computer

I'm using a Macbook Pro (13", mid 2012), running macOS Catalina, Version 10.15.1.
jmbecker
SmartPLS Developer
Posts: 1129
Joined: Tue Mar 28, 2006 11:09 am
Real name and title: Dr. Jan-Michael Becker

Re: Professional License Key Error

Post by jmbecker »

For such questions please always contact the support team: https://support.smartpls.com/
Dr. Jan-Michael Becker, University of Cologne, SmartPLS Developer
Researchgate: https://www.researchgate.net/profile/Jan_Michael_Becker
GoogleScholar: http://scholar.google.de/citations?user ... AAAJ&hl=de
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