forum.smartpls.com

This might happen when a non-genuine version of SmartPLS has been installed on your computer, before.

Please contact our support team via support@smartpls.com. They will help you.

Please describe your use case in more detail.

Why do you need to re-import and replace an existing file?

Red variables indicate a setup problem.

Please open the Setup dialog via "Setup" from the toolbar and correct all issues. A typical issue is that there are multiple columns in your datafile that have the same label in their first row.

Please try this:

1) Uninstall SmartPLS
2) Delete the folder at c:/users/username/.smartpls3
3) Download latest SmartPLS from https://www.smartpls.com
4) Install SmartPLS

SmartPLS (especially the latest release 3.2.8) should be compatible mit Mac OSX 10.14 Mojave. Until today we heard of no problems.

You are probably entering the license key on the web page, which is wrong. Please follow the procedure below: 1. Enter your license key in SmartPLS 2. If SmartPLS displays errors, click on "manual activation procedure" in the same dialog 3. In the following screen enter your key again 4. O...

The most common problem on a Mac is that you did not install the Java runtime that we provide for download on http://www.smartpls.com/downloads

Kind regards

Sven Wende

Please try to unpack to another directory. Its not a good idea to put it under c:/Windows/System32 ... instead put it to C:/Program Files .... or if you like to your Desktop.

No - but everybody may apply for his own free license.

The smartpls.ini file on Mac OSX can be located when you go to Programs/SmartPLS and call the "Show package contents" action from the context menu. Then navigate down to > Contents > MacOS.

This is not correct. To be precise. There are 2 different "operation modes" of the software - Student and Professional . Exports are only possible in the Professional mode. The 30-days-free-trial for the Professional mode has all features enabled, including all export options (Excel, HTML....

There is a minor bug in version 3.2.1 of SmartPLS that will cause this problem if the first column in a data file contains only text but no numeric values.

Will be fixed with release 3.2.2 soon.

Workaround: Remove that column or move it to last position in the CSV file.

Please see here,too: https://www.smartpls.com/faq/why-do-sma ... lts-differ

This problem ist not caused by our installer. Please try to solve the problem with the help of the information provided here, e.g.

http://answers.microsoft.com/en-us/wind ... 027a52de3f

Please open a support ticket on http://support.smartpls.com/open.php and attach your license key or order number.

Sven