Search found 103 matches

by swende
Thu Nov 23, 2023 4:37 pm
Forum: SmartPLS 4 - Questions and answers
Topic: smartpls4 closes immediately after start
Replies: 1
Views: 3028

Re: smartpls4 closes immediately after start

This might happen when a non-genuine version of SmartPLS has been installed on your computer, before.

Please contact our support team via support@smartpls.com. They will help you.
by swende
Thu Jun 15, 2023 5:54 pm
Forum: SmartPLS 4 - Requested features
Topic: Saving group definitions when updating the data file
Replies: 1
Views: 1641

Re: Saving group definitions when updating the data file

Please describe your use case in more detail.

Why do you need to re-import and replace an existing file?
by swende
Thu Mar 02, 2023 5:49 pm
Forum: SmartPLS 4 - Questions and answers
Topic: REd variables in Setup data files
Replies: 1
Views: 1814

Re: REd variables in Setup data files

Red variables indicate a setup problem.

Please open the Setup dialog via "Setup" from the toolbar and correct all issues. A typical issue is that there are multiple columns in your datafile that have the same label in their first row.
by swende
Tue Jan 19, 2021 10:07 am
Forum: SmartPLS 3 - Requested Features
Topic: ERROR IN SMART PLS 3
Replies: 1
Views: 18350

Re: ERROR IN SMART PLS 3

Please try this:

1) Uninstall SmartPLS
2) Delete the folder at c:/users/username/.smartpls3
3) Download latest SmartPLS from https://www.smartpls.com
4) Install SmartPLS
by swende
Fri Nov 23, 2018 10:53 am
Forum: SmartPLS 3 - Requested Features
Topic: SmartPLS 3.0 on Mac OS 10.14 Mojave
Replies: 2
Views: 64833

Re: SmartPLS 3.0 on Mac OS 10.14 Mojave

SmartPLS (especially the latest release 3.2.8) should be compatible mit Mac OSX 10.14 Mojave. Until today we heard of no problems.
by swende
Mon Jul 02, 2018 11:06 pm
Forum: SmartPLS 2 - Bugs
Topic: Can't obtain the license file
Replies: 1
Views: 57968

Re: Can't obtain the license file

You are probably entering the license key on the web page, which is wrong. Please follow the procedure below: 1. Enter your license key in SmartPLS 2. If SmartPLS displays errors, click on "manual activation procedure" in the same dialog 3. In the following screen enter your key again 4. O...
by swende
Sat Jan 23, 2016 9:45 am
Forum: SmartPLS 3 - Small Talk Corner
Topic: Installation issue on Mac
Replies: 4
Views: 7263

Re: Installation issue on Mac

The most common problem on a Mac is that you did not install the Java runtime that we provide for download on http://www.smartpls.com/downloads

Kind regards

Sven Wende
by swende
Wed Jan 06, 2016 8:45 am
Forum: SmartPLS 2 - FAQ
Topic: SmartPLS 2 Installation Problems
Replies: 1
Views: 5714

Re: SmartPLS 2 Installation Problems

Please try to unpack to another directory. Its not a good idea to put it under c:/Windows/System32 ... instead put it to C:/Program Files .... or if you like to your Desktop.
by swende
Sat Jan 02, 2016 4:52 pm
Forum: SmartPLS 3 - Small Talk Corner
Topic: Using free license for more than 1 user on 1 network.
Replies: 1
Views: 6534

Re: Using free license for more than 1 user on 1 network.

No - but everybody may apply for his own free license.
by swende
Sun Nov 22, 2015 11:52 am
Forum: SmartPLS 3 - Small Talk Corner
Topic: OutOfMemoryError: Java heap space
Replies: 16
Views: 25168

Re: OutOfMemoryError: Java heap space

The smartpls.ini file on Mac OSX can be located when you go to Programs/SmartPLS and call the "Show package contents" action from the context menu. Then navigate down to > Contents > MacOS.
by swende
Mon Oct 26, 2015 4:04 pm
Forum: SmartPLS 3 - Small Talk Corner
Topic: smartPLS 3 trial version
Replies: 4
Views: 8334

Re: smartPLS 3 trial version

This is not correct. To be precise. There are 2 different "operation modes" of the software - Student and Professional . Exports are only possible in the Professional mode. The 30-days-free-trial for the Professional mode has all features enabled, including all export options (Excel, HTML....
by swende
Fri Aug 14, 2015 8:53 pm
Forum: SmartPLS 3 - Small Talk Corner
Topic: Setting for the sample size
Replies: 2
Views: 6307

Re: Setting for the sample size

There is a minor bug in version 3.2.1 of SmartPLS that will cause this problem if the first column in a data file contains only text but no numeric values.

Will be fixed with release 3.2.2 soon.

Workaround: Remove that column or move it to last position in the CSV file.
by swende
Mon Apr 20, 2015 11:09 am
Forum: SmartPLS 3 - Small Talk Corner
Topic: Installation error SmartPLS 3.2.0 64 BIT
Replies: 1
Views: 5267

Re: Installation error SmartPLS 3.2.0 64 BIT

This problem ist not caused by our installer. Please try to solve the problem with the help of the information provided here, e.g.

http://answers.microsoft.com/en-us/wind ... 027a52de3f
by swende
Mon Apr 13, 2015 3:09 pm
Forum: SmartPLS 2 - FAQ
Topic: license key
Replies: 25
Views: 157769

Re: license key

Please open a support ticket on http://support.smartpls.com/open.php and attach your license key or order number.

Sven