calculate customer satisfaction score

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shakezheng
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calculate customer satisfaction score

Post by shakezheng » Fri Jul 12, 2013 5:31 am

How can I calculate customer satisfaction score?
everyone!

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Hengkov
PLS Super-Expert
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Real name and title: Hengky Latan
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Post by Hengkov » Fri Jul 12, 2013 1:20 pm

Hi,

I dont know your means, score what?
Latent score?
Total score?
Score items (very satisfied - not satisfied)?
Please give explain detail and example.

Regards,

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