Cannot complete the purchase -- Any help via call?

Frequently Asked Questions about the SmartPLS software. Please refer to this section first, if you have problems with the software.
Post Reply
to67
PLS Junior User
Posts: 2
Joined: Fri Aug 25, 2017 6:43 am
Real name and title: Cannot complete the payment -- Need to buy the licence by tomorrow. Any help via call?

Cannot complete the purchase -- Any help via call?

Post by to67 » Fri Aug 25, 2017 6:54 am

Hello --

I am trying to complete the purchase process. But when I entered the credit card info, I keep getting an error message "too many attempts..." Then, I just found 2 identical emails of order confirmation. I was sooo confused!

I need to buy the licence no mater than this weekend (so, need to buy tomorrow). Is there any office number, etc. to call for immediate help?

jmbecker
SmartPLS Developer
Posts: 888
Joined: Tue Mar 28, 2006 11:09 am
Real name and title: Dr. Jan-Michael Becker

Re: Cannot complete the purchase -- Any help via call?

Post by jmbecker » Fri Aug 25, 2017 9:47 am

Please use the support system (http://support.smartpls.com). They will help you within a couple of hours.
Dr. Jan-Michael Becker, University of Cologne, SmartPLS Developer
Researchgate: https://www.researchgate.net/profile/Ja ... v=hdr_xprf
GoogleScholar: http://scholar.google.de/citations?user ... AAAJ&hl=de

Post Reply