Issue with licence switch

Frequently Asked Questions about the SmartPLS software. Please refer to this section first, if you have problems with the software.
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Rebecca
PLS Junior User
Posts: 1
Joined: Wed Aug 16, 2017 6:57 pm
Real name and title: Rebecca

Issue with licence switch

Post by Rebecca » Wed Aug 16, 2017 7:03 pm

Hello,

I downloaded the student version of SmartPLS some time ago. Now i tried to switch to the 30 days free trial. I just got the error that the licence was used for another computer system or something like that. I tried to install SmartPLS on a different compututer but there I just got the error: Licence has expired.
Can anyone help? I really need SmartPLS for my master thesis.

Cheers,
Rebecca

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cringle
SmartPLS Developer
Posts: 796
Joined: Tue Sep 20, 2005 9:13 am
Real name and title: Prof. Dr. Christian M. Ringle
Location: Hamburg (Germany)
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Re: Issue with licence switch

Post by cringle » Thu Sep 21, 2017 8:05 pm

Sure. Please send a note to support@smartpls.com

The team is happy to help!

Best regards
Christian

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