Issue with license renewing and smartpls-3.2.0_64bit.msi

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ldong
PLS Junior User
Posts: 4
Joined: Sat Apr 04, 2015 2:31 am
Real name and title: Linying Dong, Associate professor

Issue with license renewing and smartpls-3.2.0_64bit.msi

Post by ldong » Thu Jul 13, 2017 2:07 pm

Hello,

As my license expired, I wanted to either try the free 30-day trial or renew my license. Either way, I couldn't do it because smartPlS indicated the problem of getting/renewing a license. I tried a different computer and installed a free trial but the same problem occurred.

So I was thinking maybe deleting the downloaded software and reinstalling a new version might work. However, the app told me that it couldn't locate smartpls-3.2.0_64bit.msi, so I couldn't either delete the old version or install the new version. I searched the forum and found some suggestions on fixing Windows Installer, which I tried, but none of them solved the issue.

Hope that you could help me solve the issue. Thanks!

Lin

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cringle
SmartPLS Developer
Posts: 796
Joined: Tue Sep 20, 2005 9:13 am
Real name and title: Prof. Dr. Christian M. Ringle
Location: Hamburg (Germany)
Contact:

Re: Issue with license renewing and smartpls-3.2.0_64bit.msi

Post by cringle » Sat Jul 15, 2017 11:16 am

Just send you issue to support@smartpls.com

Best
Christian

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