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Crash

PostPosted: Mon Nov 14, 2016 12:50 pm
by sempe
My computer has crashed recently, and I can no longer use SmartPLS 3 on my new hard-disk. What can I do ? Thanks in advances. Cordialy

Re: Crash

PostPosted: Thu Nov 17, 2016 11:20 am
by jmbecker
Please write the support Team (support.smartpls.com). It is similar to a transfer of one computer to another.

Re: Crash

PostPosted: Tue Apr 11, 2017 5:27 am
by PD100006
I have been regularly using the backup function of Windows Backup and Restore (Windows 10). My PC recently crashed. I have all my data restored but I cannot find any of my *.splsm or *.splsm.meta files.

Can someone pls help

Re: Crash

PostPosted: Fri Apr 21, 2017 3:04 pm
by jmbecker
It depends on where you have chosen to set your workspace directory for SmartPLS and whether this folder was included in your backup. It seems that this is more a Windows 10 Backup question rather than a SmartPLS problem.