Activation Key - SmartPLS cannot be activated

Report and discuss bugs of SmartPLS 2. To report bugs of the new SmartPLS 3 software, create a ticket in our helpdesk.
Post Reply
User avatar
cringle
SmartPLS Developer
Posts: 791
Joined: Tue Sep 20, 2005 9:13 am
Real name and title: Prof. Dr. Christian M. Ringle
Location: Hamburg (Germany)
Contact:

Activation Key - SmartPLS cannot be activated

Post by cringle » Fri Oct 14, 2005 3:47 pm

Some users cannot activate SmartPLS 2 with their activation key.
  • In some e-mails is a line-makeup in the activation key. Please make sure that you paste the entire activation key into the SmartPLS 2 activation window.

    In other cases, users added a free character (blank/space) before, after and/or somewhere in the activation key. Please make sure that you use activation key as it is in your e-mail without any additional free characters.
However, if you carefully pasted the activation key into the SmartPLS 2 activation window and you still get an error message, you will not be able to use SmartPLS 2, at the moment. We discovered a serious problem in the activation routine and try to work this out as soon as possible. Bug-fix information on this problem will be provided in this forum.

WE ARE EXTREMELY SORRY FOR THIS INCONVENIENCE!

User avatar
swende
SmartPLS Developer
Posts: 104
Joined: Mon Sep 26, 2005 10:34 am
Real name and title: Dipl. Wi-Inf. Sven Wende
Location: Hamburg (Germany)

We need your help!

Post by swende » Fri Oct 14, 2005 11:46 pm

Please help us, to detect the error in our activation routine!

We developed a small tool, which should help us to determine the reasons which cause the trouble. The tool will test the online communication and interaction with our server and collect some information about your computer system. The collected information will be uploaded to our server then.
You can be sure that we will use this data solely for debugging issues. All data will be deleted after we fixed the bug.

We would appreciate, if some of our users (especially those, who still have problems with the software activation) would execute this tool.

If you would like to support us, please follow these steps:

1. Start our tool (just click the link - its a Java Webstart application)

2. Follow the instructions/questions of the tool

Note: If you are using a firewall you probably need to adjust the firewall rules, to allow the tool to establish an internet connection.

After successful execution, the tool will display a short success message! If it does not, don´t mind !

Thanks a lot!!
Sven Wende, SmartPLS Developer

User avatar
swende
SmartPLS Developer
Posts: 104
Joined: Mon Sep 26, 2005 10:34 am
Real name and title: Dipl. Wi-Inf. Sven Wende
Location: Hamburg (Germany)

Debugging tool distributed as Webstart solution

Post by swende » Mon Oct 17, 2005 10:37 am

We simplified the start of our debugging tool.

Please do just click the following link, if you would like to assist our debugging.

START DEBUG TOOL!

The application will then launch viá the Java Webstart technologie!
Sven Wende, SmartPLS Developer

User avatar
cringle
SmartPLS Developer
Posts: 791
Joined: Tue Sep 20, 2005 9:13 am
Real name and title: Prof. Dr. Christian M. Ringle
Location: Hamburg (Germany)
Contact:

Java Webstart

Post by cringle » Thu Oct 20, 2005 1:25 pm

If Java Webstart is not installed on your system, please download and install it to run the debug-tool.

http://java.sun.com/products/javawebsta ... index.html

TCeagle
PLS Junior User
Posts: 8
Joined: Mon Oct 24, 2005 1:38 pm
Real name and title:

Activation key fixed

Post by TCeagle » Tue Oct 25, 2005 12:08 pm

Is the activation key problem fixed yet? I am not able to activate SmartPLS with the activation key sent me.

Thomas Eagle

User avatar
awill
SmartPLS Developer
Posts: 29
Joined: Tue Sep 20, 2005 6:20 pm
Real name and title:

Post by awill » Tue Oct 25, 2005 12:11 pm

The activation key problem is fixed in the new SmartPLS release that will be rolled out within the next days.

User avatar
swende
SmartPLS Developer
Posts: 104
Joined: Mon Sep 26, 2005 10:34 am
Real name and title: Dipl. Wi-Inf. Sven Wende
Location: Hamburg (Germany)

Post by swende » Thu Nov 03, 2005 5:50 pm

A fixed version is released now ! Please visit our download area.
Sven Wende, SmartPLS Developer

mkidd

Problem activating SmartPLS

Post by mkidd » Wed Nov 23, 2005 9:51 am

I am running smartPLS2 for the first time and cannot get past the activation wizard. When I enter the licence key sent to me, I get the following error: An error occurred during the activation procedure!

Please advise.

Martin Kidd

User avatar
awill
SmartPLS Developer
Posts: 29
Joined: Tue Sep 20, 2005 6:20 pm
Real name and title:

Post by awill » Wed Nov 23, 2005 12:26 pm

If your internet connection is managed by a proxy server, please enter the proxy server host, the port number and the username and password (if needed) within the activation wizard.

User avatar
cringle
SmartPLS Developer
Posts: 791
Joined: Tue Sep 20, 2005 9:13 am
Real name and title: Prof. Dr. Christian M. Ringle
Location: Hamburg (Germany)
Contact:

Post by cringle » Fri Dec 30, 2005 2:42 pm

Hi,

there is a new "key feature" in this forum - check the following announcement:

viewtopic.php?t=143

Best
Christian

RWEGAN
PLS Junior User
Posts: 3
Joined: Wed May 02, 2007 2:37 pm
Real name and title:

The activation widow does not appear

Post by RWEGAN » Thu May 24, 2007 3:40 pm

The software starts but no activation windows appears. Is there soem other way to force the activation windows to appear?

V 2.0 M3,

configuration details:
** Date: Thu May 24 11:39:17 EDT 2007

*** Platform Details:

*** System properties:
awt.toolkit=sun.awt.windows.WToolkit
eclipse.commands=-os
win32
-ws
win32
-arch
x86
-launcher
F:\Program Files\SmartPLS2\smartpls.exe
-name
Smartpls
-showsplash
600
-exitdata
93c_78
-vm
C:\WINNT\system32\javaw.exe
eclipse.ee.install.verify=false
eclipse.product=de.smartpls.main.SmartPLS
eclipse.startTime=1180021138658
eclipse.vm=C:\WINNT\system32\javaw.exe
eclipse.vmargs=-jar
F:\Program Files\SmartPLS2\startup.jar
file.encoding=Cp1252
file.encoding.pkg=sun.io
file.separator=\
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
java.awt.printerjob=sun.awt.windows.WPrinterJob
java.class.path=F:\Program Files\SmartPLS2\startup.jar
java.class.version=50.0
java.endorsed.dirs=C:\Program Files\Java\jre1.6.0_01\lib\endorsed
java.ext.dirs=C:\Program Files\Java\jre1.6.0_01\lib\ext;C:\WINNT\Sun\Java\lib\ext
java.home=C:\Program Files\Java\jre1.6.0_01
java.io.tmpdir=C:\DOCUME~1\egan\LOCALS~1\Temp\
java.library.path=C:\WINNT\system32;.;C:\WINNT\Sun\Java\bin;C:\WINNT\system32;C:\WINNT;C:\WINNT\system32;C:\WINNT;C:\WINNT\System32\Wbem;F:\j2sdk\bin;F:\jre\bin\client\jvm.dll;C:\Program Files\Common Files\Adaptec Shared\System;C:\PROGRA~1\IBM\AFS\Client\Program;C:\PROGRA~1\IBM\AFS\Common;C:\apps\SSH\SSH Secure Shell;F:\j2sdk\bin;F:\j2sdk\jre\bin
java.runtime.name=Java(TM) SE Runtime Environment
java.runtime.version=1.6.0_01-b06
java.specification.name=Java Platform API Specification
java.specification.vendor=Sun Microsystems Inc.
java.specification.version=1.6
java.vendor=Sun Microsystems Inc.
java.vendor.url=http://java.sun.com/
java.vendor.url.bug=http://java.sun.com/cgi-bin/bugreport.cgi
java.version=1.6.0_01
java.vm.info=mixed mode, sharing
java.vm.name=Java HotSpot(TM) Client VM
java.vm.specification.name=Java Virtual Machine Specification
java.vm.specification.vendor=Sun Microsystems Inc.
java.vm.specification.version=1.0
java.vm.vendor=Sun Microsystems Inc.
java.vm.version=1.6.0_01-b06
line.separator=

org.osgi.framework.bootdelegation=*
org.osgi.framework.executionenvironment=OSGi/Minimum-1.0,OSGi/Minimum-1.1,JRE-1.1,J2SE-1.2,J2SE-1.3,J2SE-1.4,J2SE-1.5,JavaSE-1.6
org.osgi.framework.language=en
org.osgi.framework.os.name=Windows2000
org.osgi.framework.os.version=5.0
org.osgi.framework.processor=x86
org.osgi.framework.system.packages=javax.accessibility,javax.activity,javax.crypto,javax.crypto.interfaces,javax.crypto.spec,javax.imageio,javax.imageio.event,javax.imageio.metadata,javax.imageio.plugins.bmp,javax.imageio.plugins.jpeg,javax.imageio.spi,javax.imageio.stream,javax.management,javax.management.loading,javax.management.modelmbean,javax.management.monitor,javax.management.openmbean,javax.management.relation,javax.management.remote,javax.management.remote.rmi,javax.management.timer,javax.naming,javax.naming.directory,javax.naming.event,javax.naming.ldap,javax.naming.spi,javax.net,javax.net.ssl,javax.print,javax.print.attribute,javax.print.attribute.standard,javax.print.event,javax.rmi,javax.rmi.CORBA,javax.rmi.ssl,javax.security.auth,javax.security.auth.callback,javax.security.auth.kerberos,javax.security.auth.login,javax.security.auth.spi,javax.security.auth.x500,javax.security.cert,javax.security.sasl,javax.sound.midi,javax.sound.midi.spi,javax.sound.sampled,javax.sound.sampled.spi,javax.sql,javax.sql.rowset,javax.sql.rowset.serial,javax.sql.rowset.spi,javax.swing,javax.swing.border,javax.swing.colorchooser,javax.swing.event,javax.swing.filechooser,javax.swing.plaf,javax.swing.plaf.basic,javax.swing.plaf.metal,javax.swing.plaf.multi,javax.swing.plaf.synth,javax.swing.table,javax.swing.text,javax.swing.text.html,javax.swing.text.html.parser,javax.swing.text.rtf,javax.swing.tree,javax.swing.undo,javax.transaction,javax.transaction.xa,javax.xml,javax.xml.datatype,javax.xml.namespace,javax.xml.parsers,javax.xml.transform,javax.xml.transform.dom,javax.xml.transform.sax,javax.xml.transform.stream,javax.xml.validation,javax.xml.xpath,org.ietf.jgss,org.omg.CORBA,org.omg.CORBA_2_3,org.omg.CORBA_2_3.portable,org.omg.CORBA.DynAnyPackage,org.omg.CORBA.ORBPackage,org.omg.CORBA.portable,org.omg.CORBA.TypeCodePackage,org.omg.CosNaming,org.omg.CosNaming.NamingContextExtPackage,org.omg.CosNaming.NamingContextPackage,org.omg.Dynamic,org.omg.DynamicAny,org.omg.DynamicAny.DynAnyFactoryPackage,org.omg.DynamicAny.DynAnyPackage,org.omg.IOP,org.omg.IOP.CodecFactoryPackage,org.omg.IOP.CodecPackage,org.omg.Messaging,org.omg.PortableInterceptor,org.omg.PortableInterceptor.ORBInitInfoPackage,org.omg.PortableServer,org.omg.PortableServer.CurrentPackage,org.omg.PortableServer.POAManagerPackage,org.omg.PortableServer.POAPackage,org.omg.PortableServer.portable,org.omg.PortableServer.ServantLocatorPackage,org.omg.SendingContext,org.omg.stub.java.rmi,org.w3c.dom,org.w3c.dom.bootstrap,org.w3c.dom.events,org.w3c.dom.ls,org.xml.sax,org.xml.sax.ext,org.xml.sax.helpers
org.osgi.framework.vendor=Eclipse
org.osgi.framework.version=1.3.0
org.osgi.supports.framework.extension=true
os.arch=x86
os.name=Windows 2000
os.version=5.0
osgi.arch=x86
osgi.bundles=org.eclipse.equinox.common@2:start,org.eclipse.update.configurator@3:start,org.eclipse.core.runtime@start
osgi.bundles.defaultStartLevel=4
osgi.bundlestore=F:\Program Files\SmartPLS2\configuration\org.eclipse.osgi\bundles
osgi.configuration.area=file:/F:/Program Files/SmartPLS2/configuration/
osgi.framework=file:/f:/Program Files/SmartPLS2/plugins/org.eclipse.osgi_3.2.0.v20060601.jar
osgi.framework.beginningstartlevel=1
osgi.framework.shape=jar
osgi.framework.version=3.2.0.v20060601
osgi.install.area=file:/F:/Program Files/SmartPLS2/
osgi.instance.area=file:/F:/SmartPLS2/workspace/
osgi.instance.area.default=@noDefault
osgi.logfile=F:\SmartPLS2\workspace\.metadata\.log
osgi.manifest.cache=F:\Program Files\SmartPLS2\configuration\org.eclipse.osgi\manifests
osgi.nl=en_US
osgi.os=win32
osgi.splashLocation=f:\Program Files\SmartPLS2\configuration\org.eclipse.osgi\splash.bmp
osgi.splashPath=platform:/base/plugins/de.smartpls.main
osgi.syspath=f:\Program Files\SmartPLS2\plugins
osgi.ws=win32
path.separator=;
sun.arch.data.model=32
sun.boot.class.path=C:\Program Files\Java\jre1.6.0_01\lib\resources.jar;C:\Program Files\Java\jre1.6.0_01\lib\rt.jar;C:\Program Files\Java\jre1.6.0_01\lib\sunrsasign.jar;C:\Program Files\Java\jre1.6.0_01\lib\jsse.jar;C:\Program Files\Java\jre1.6.0_01\lib\jce.jar;C:\Program Files\Java\jre1.6.0_01\lib\charsets.jar;C:\Program Files\Java\jre1.6.0_01\classes
sun.boot.library.path=C:\Program Files\Java\jre1.6.0_01\bin
sun.cpu.endian=little
sun.cpu.isalist=
sun.desktop=windows
sun.io.unicode.encoding=UnicodeLittle
sun.java.launcher=SUN_STANDARD
sun.jnu.encoding=Cp1252
sun.management.compiler=HotSpot Client Compiler
sun.os.patch.level=Service Pack 4
user.country=US
user.dir=f:\Program Files\SmartPLS2
user.home=C:\Documents and Settings\egan
user.language=en
user.name=egan
user.timezone=America/New_York
user.variant=

*** Features:

*** Plug-in Registry:
com.ibm.icu (3.4.4.1) "International Components for Unicode for Java (ICU4J)" [Active]
de.smartpls.algorithms.blindfolding (2.0.3) "Blindfolding Plug-in" [Resolved]
de.smartpls.algorithms.blindfolding.ui (2.0.3) "Ui Plug-in" [Resolved]
de.smartpls.algorithms.bootstrapping (2.0.3) "Bootstrapping Plug-in" [Resolved]
de.smartpls.algorithms.bootstrapping.ui (2.0.3) "Ui Plug-in" [Resolved]
de.smartpls.algorithms.fimix (2.0.3) "Fimix Plug-in" [Resolved]
de.smartpls.algorithms.fimix.ui (2.0.3) "Ui Plug-in" [Resolved]
de.smartpls.algorithms.groenholdt (2.0.3) "Groenholdt Plug-in" [Resolved]
de.smartpls.algorithms.pls (2.0.3) "Pls Plug-in" [Resolved]
de.smartpls.algorithms.pls.ui (2.0.3) "Ui Plug-in" [Resolved]
de.smartpls.dataparsers (2.0.3) "Dataimport Plug-in" [Resolved]
de.smartpls.help (2.0.3) "Help Plug-in" [Resolved]
de.smartpls.main (2.0.3) "Main Plug-in" [Resolved]
de.smartpls.platform.core (2.0.3) "Platform Plug-in" [Resolved]
de.smartpls.platform.ext (2.0.3) "Ext Plug-in" [Resolved]
de.smartpls.platform.ui (2.0.3) "Ui Plug-in" [Active]
de.smartpls.security (2.0.3) "Security Plug-in" [Active]
de.smartpls.security.crypto (2.0.3) "Crypto Plug-in" [Active]
org.apache.ant (1.6.5) "Apache Ant" [Resolved]
org.apache.lucene (1.4.103.v20060601) "Apache Lucene" [Resolved]
org.apache.xerces (2.8.0.v200606131651) "Xerces 2.8.0" [Resolved]
org.eclipse.ant.core (3.1.100.v20060531) "Ant Build Tool Core" [Resolved]
org.eclipse.core.commands (3.2.0.I20060605-1400) "Commands" [Resolved]
org.eclipse.core.contenttype (3.2.0.v20060603) "Eclipse Content Mechanism" [Active]
org.eclipse.core.expressions (3.2.0.v20060605-1400) "Expression Language" [Active]
org.eclipse.core.filesystem (1.0.0.v20060603) "Core File Systems" [Resolved]
org.eclipse.core.filesystem.win32.x86 (1.0.0.v20060603) "Core File System for Windows" [Resolved]
org.eclipse.core.jobs (3.2.0.v20060603) "Eclipse Jobs Mechanism" [Active]
org.eclipse.core.resources (3.2.0.v20060603) "Core Resource Management" [Active]
org.eclipse.core.resources.compatibility (3.2.0.v20060603) "Core Resource Management Compatibility Fragment" [Resolved]
org.eclipse.core.resources.win32 (3.2.0.v20060603) "Core Resource Management Win32 Fragment" [Resolved]
org.eclipse.core.runtime (3.2.0.v20060603) "Core Runtime" [Active]
org.eclipse.core.runtime.compatibility (3.1.100.v20060603) "Core Runtime Plug-in Compatibility" [Active]
org.eclipse.core.runtime.compatibility.auth (3.2.0.v20060601) "Authorization Compatibility Plug-in" [Active]
org.eclipse.core.runtime.compatibility.registry (3.2.0.v20060603) "Eclipse Registry Compatibility Fragment" [Resolved]
org.eclipse.core.variables (3.1.100.v20060605) "Core Variables" [Resolved]
org.eclipse.draw2d (3.2.0.v20060626) "Draw2d" [Resolved]
org.eclipse.equinox.common (3.2.0.v20060603) "Common Eclipse Runtime" [Active]
org.eclipse.equinox.preferences (3.2.0.v20060601) "Eclipse Preferences Mechanism" [Active]
org.eclipse.equinox.registry (3.2.0.v20060601) "Extension Registry Support" [Active]
org.eclipse.gef (3.2.0.v20060626) "Graphical Editing Framework" [Resolved]
org.eclipse.help (3.2.0.v20060602) "Help System Core" [Active]
org.eclipse.help.appserver (3.1.100.v20060602) "Help Application Server" [Resolved]
org.eclipse.help.base (3.2.0.v20060601) "Help System Base" [Resolved]
org.eclipse.help.ui (3.2.0.v20060602) "Help System UI" [Resolved]
org.eclipse.help.webapp (3.2.0.v20060602) "Help System Webapp" [Resolved]
org.eclipse.jface (3.2.0.I20060605-1400) "JFace" [Resolved]
org.eclipse.swt (3.2.0.v3232o) "Standard Widget Toolkit" [Resolved]
org.eclipse.swt.win32.win32.x86 (3.2.0.v3232m) "Standard Widget Toolkit for Windows" [Resolved]
org.eclipse.tomcat (4.1.130.v20060601) "Tomcat Wrapper" [Resolved]
org.eclipse.ui (3.2.0.I20060605-1400) "Eclipse UI" [Active]
org.eclipse.ui.forms (3.2.0.v20060602) "Eclipse Forms" [Active]
org.eclipse.ui.intro (3.2.0.v20060601) "Welcome Framework" [Active]
org.eclipse.ui.views (3.2.0.I20060605-1400) "Views" [Active]
org.eclipse.ui.workbench (3.2.0.I20060605-1400) "Workbench" [Active]
org.eclipse.update.configurator (3.2.0.v20060605) "Install/Update Configurator" [Active]
org.junit (3.8.1) "JUnit Testing Framework" [Resolved]
system.bundle (3.2.0.v20060601) "OSGi System Bundle" [Active]

*** User Preferences:
#Thu May 24 11:39:17 EDT 2007
@org.eclipse.ui=3.2.0.I20060605-1400
/instance/org.eclipse.core.resources/version=1
@org.eclipse.core.resources=3.2.0.v20060603
\!/=
file_export_version=3.0
/instance/org.eclipse.ui/showIntro=false
/configuration/de.smartpls.platform.ui/SHOW_WORKSPACE_SELECTION_DIALOG=false
/configuration/de.smartpls.platform.ui/MAX_RECENT_WORKSPACES=5
/configuration/de.smartpls.platform.ui/RECENT_WORKSPACES_PROTOCOL=2
/configuration/de.smartpls.platform.ui/RECENT_WORKSPACES=f\:\\SmartPLS2\\workspace
Rich Egan Ph.D. CISA, MBA

User avatar
cringle
SmartPLS Developer
Posts: 791
Joined: Tue Sep 20, 2005 9:13 am
Real name and title: Prof. Dr. Christian M. Ringle
Location: Hamburg (Germany)
Contact:

Post by cringle » Fri Jun 22, 2007 7:45 am

Dear Richard,

this is not a bug. You probably just installed a newer SmartPLS verions "over" and older one. In order to avoid this kind of error messages we recommend in the instructions to uninstall an older SmartPLS (save your workspace fisrt) before installing a new one.

Best
Christian

WuetzC
PLS Junior User
Posts: 1
Joined: Thu May 15, 2008 2:33 pm
Real name and title:

activation not possible

Post by WuetzC » Wed May 21, 2008 8:37 am

I downloaded smart-pls and received the activation key as well, but i can't activate smart-pls. When I enter the activation key and press Ok, I get the message "An error occured during the activation procedure". I also tried to use the debug tool, but it didn't work either. Can you help me out? Thank you very much!
Chris

User avatar
cringle
SmartPLS Developer
Posts: 791
Joined: Tue Sep 20, 2005 9:13 am
Real name and title: Prof. Dr. Christian M. Ringle
Location: Hamburg (Germany)
Contact:

Post by cringle » Wed May 21, 2008 8:50 am

Hi,

this question has been raised many times in this forum (please use the search function).

Here are some good links:

viewtopic.php?t=391

viewtopic.php?t=107

Usual problems are:

- you do not have the system requirements (an appropriate JRE is not installed)
- you are not online while activating the software
- you have a personal firewall on your system that blocks the communication with our server during the activation process (just deactivate the personal firewall during the procedure)
- you used you key for three times (the maximum number of activations)


Best
Christian

Post Reply