key issue

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ogan
PLS Junior User
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key issue

Post by ogan » Tue Nov 26, 2013 12:51 am

Hi PLS Team

My key expired so I copied and pasted the new key into the text box as before. It had appeared to have been accepted. When I tried to run the software, it asked me the same thing again. I did this a few times and now it says "my key is not accepted" since one can use the key only 3 times. I can't run the software since it never got activated, although I used the new key.

Your help will be appreciated.
Thanks,
Ogan
Ogan Yigitbasioglu

markoverboom
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Re-activation not successful

Post by markoverboom » Fri Nov 29, 2013 9:08 am

I experienced exactly the same problem today. After I copied the key into the text box and clicked on ''finish'' I got the message that SmartPLS was activated again. However when starting SmartPLS I again got the message that a new key was needed. I restarted the computer, entered the key a second time but still I get the same message. I have one attempt left so I would be grateful if anyone could help.

nis
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Re: Re-activation not successful

Post by nis » Mon Dec 02, 2013 7:39 am

I have the same problem. I really hope for some help in order to be able to finish my analysis...

ogan
PLS Junior User
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key issue

Post by ogan » Tue Dec 03, 2013 2:23 am

I circumvented the issue by registering as a new user. The PLS team was kind enough to send me a new password within 24 hours.
Ogan Yigitbasioglu

markoverboom
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finding away around it

Post by markoverboom » Wed Dec 04, 2013 10:49 am

The windows 7 on my laptop, on which I run SmartPLS is quite unreliable. It probably is the cause. Anyway, I found a dramatic solution to this problem. I installed SmartPLS on another computer. It work fine.

stephan.kramer
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Post by stephan.kramer » Thu Mar 27, 2014 1:41 pm

I have the same problem...SmartPLS asks me to reactivate the program every time I start it on my (Win7) laptop (with some data stored on a network profile). Any suggestions for a solution?

kenneth zhao
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maybe the key problem caused by win7

Post by kenneth zhao » Sun Jul 06, 2014 11:51 am

the active key was not accepted by the server,too.
kenneth zhao Yanshan University

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Hengkov
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Re: key issue

Post by Hengkov » Sun Dec 28, 2014 5:36 am

Why you not used SmartPLS 3?

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