Re-activation not working? This solution did it for me

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svanbaal
PLS Junior User
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Joined: Fri Jan 12, 2007 9:00 am
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Re-activation not working? This solution did it for me

Post by svanbaal » Wed Apr 11, 2012 2:04 pm

Dear SmartPLS-Users:

For a while, I have been unable to re-activate SmartPLS. A fresh installation did not help, neither did a registry clean, different proxy settings, and a new activation key. I almost gave up, but just found a solution I would like to share. I did not find it in the forum, but it may be somewhere. Essentially, I trick SmartPLS into believing that I am activating the software for the first time. This is very easy. I run SmartPLS on Windows 7, 64-bit with JRE 6.

Here's the step-by-step procedure:
1.: Access the SmartPLS error log. In my case, it is found in "C:\SmartPLS\configuration\1334150613793.log". Line 9 reads "!MESSAGE C:\Users\sbaal\.smartpls (Zugriff verweigert)", where "Zugriff verweigert" means "Access denied". Hence, the file "C:\Users\sbaal\.smartpls" seems to be the problem.
2.: Delete this file. To do this, you may have to make hidden files visible by changing the settings in the Windows Explorer.
3.: Start SmartPLS. It asks for the activation key, like the first time you installed it. Enter the key.
4.: SmartPLS works fine, at least on my computer.

I hope that this solution will be useful to some users. Not everyone seems to have a re-activation problem, but I did on two different computers.

Best regards
Sebastian van Baal

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cringle
SmartPLS Developer
Posts: 791
Joined: Tue Sep 20, 2005 9:13 am
Real name and title: Prof. Dr. Christian M. Ringle
Location: Hamburg (Germany)
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Post by cringle » Sun May 13, 2012 7:52 am

Thanks for providing this solution!

Best
CHristian

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